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Title
Text copied to clipboard!Salon Coordinator
Description
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We are looking for a Salon Coordinator to manage the front desk operations and ensure a seamless client experience in a fast-paced salon environment. The ideal candidate will be the first point of contact for clients, responsible for scheduling appointments, managing client records, and supporting the salon team with administrative tasks. This role requires excellent communication skills, attention to detail, and a passion for customer service.
As a Salon Coordinator, you will play a vital role in maintaining the salon’s professional image and ensuring that all clients receive exceptional service from the moment they walk in. You will be responsible for answering phone calls, responding to emails, confirming appointments, and handling walk-in clients. You will also be expected to manage the salon’s booking system, process payments, and assist with inventory management.
In addition to administrative duties, the Salon Coordinator will support the salon staff by ensuring that the workspace is organized and that supplies are stocked. You will also be responsible for maintaining a clean and welcoming reception area. The ability to multitask, stay organized, and remain calm under pressure is essential for success in this role.
This position offers an exciting opportunity to work in a dynamic and creative environment. You will have the chance to interact with a diverse clientele and be part of a team that values professionalism, creativity, and customer satisfaction. If you are enthusiastic, organized, and passionate about the beauty industry, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet clients and manage check-in/check-out procedures
- Schedule and confirm appointments using salon software
- Answer phone calls and respond to client inquiries
- Process payments and manage the cash register
- Maintain a clean and organized front desk area
- Support salon staff with administrative tasks
- Manage client records and update contact information
- Assist with inventory tracking and supply ordering
- Handle client complaints or concerns professionally
- Promote salon services and retail products
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in customer service or front desk role
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency with scheduling software and basic computer skills
- Professional appearance and demeanor
- Ability to work flexible hours, including evenings and weekends
- Attention to detail and problem-solving skills
- Positive attitude and team-oriented mindset
- Experience in a salon or spa environment is a plus
Potential interview questions
Text copied to clipboard!- Do you have experience working in a salon or spa setting?
- Are you comfortable using scheduling and point-of-sale software?
- Can you describe a time you handled a difficult customer?
- Are you available to work evenings and weekends?
- How do you stay organized in a fast-paced environment?
- What strategies do you use to ensure client satisfaction?
- How do you handle multiple tasks at once?
- Are you comfortable promoting salon products and services?
- What interests you about working in the beauty industry?
- Can you provide an example of excellent customer service you delivered?
